FAQ

Frequently Asked Questions

General Questions

You can receive your order at the address of your preference (domicile, work, etc. – never in a post office).

DandyBlock processes payments through Visa, MasterCard, American Express, Discover credit card directly. When providing credit card information, the credit card must be your own. If the credit card does not belong to you, you must have permission from the account holder to use their card for your transactions.

We do not accept personal checks, money orders or direct bank transfers. Please note, items will not be shipped until the transaction has been cleared.

The shipping cost are increased in the total value of the order. The prices of the shipping are costs inherent to the CTT service and are paid by the customer. You can check at “Expedition“.

Yes, as long as they are in perfect condition and with their labels.

The exchanges must be made within a maximum of 30 days from the shipping confirmation email.

Yes, the shipping costs. (Sending the product to be exchanged and sending it back).

Items purchased can only be exchanged, items can’t be returned nor refunded.


Perguntas Frequentes

Podes receber o teu pedido em qualquer morada (casa, trabalho, etc. – nunca nos correios).

Podes efectuar o pagamento através de qualquer cartão de credito. Para referência MB por favor contactar via instagram ou facebook.

O preço de custo de envio pode ser consultado aqui “Expedition“.

Sim, sempre e quando estiverem em perfeito estado e com as suas respetivas etiquetas.

As trocas deverão ser realizadas no prazo máximo de 1 mês a partir do email de confirmação do envio.

Sim, os portes de envio. (de envio do produto a trocar e de reenvio do mesmo)

Os artigos adquiridos apenas podem ser trocados, não podem ser devolvidos nem reembolsados.